Pioneer Group began by specifying hardware and made recommendations on the content management system. We then provided a proof-of-concept solution for demonstration, review and sign off. During this process, it became clear that there was a need for ‘managed services’, which allowed Pioneer to provide a full-service wrap for configuration, commissioning, monitoring, content management and supporting these deployments out in the field. Deployments started with EE over two phases to an estate of 300 sites. Next followed Tesco with an estate of 400 sites, followed by CPW, Three, John Lewis and Harvey Norman. The whole estate is now at 1100+ stores and is continuing to grow as more channels are added. Our dedicated team monitor these estates daily, manage content to a strict schedule with product offers and go live and end dates, provide SLA for onsite hardware support and dedicated account management services. Pioneer pre-staged, quality checked and commissioned all hardware in their dedicated staging workshop before installation to negate any potential issues onsite. Systems were packaged store by store and sent to the site. Weekly project meetings ensured the project ran smoothly, to schedule and within budget. We carried out workshops and provided handover documentation to ensure consistency between installation teams.